Community and marketing solutions to get your brand

So, you want a brand that resonates with your dream customers…..

…one that speaks directly to them and welcomes them into a nourishing environment (complete with a glass of fizz and a tray of mouth-watering canapés).

We hear you; and that’s where impactful and authentic community management can really help you flourish. We're dedicated to injecting fresh ideas into your business and cultivating a vibrant community that offers more that just a space for collective conversations. Think of us as the guru reading your tea leaves and cue…

  • Inspiring insights in gathering new ideas for products and services to serve your community better.

  • Focus groups at your fingertips, providing real-time feedback.

  • Streamlined processes that add a dash of clarity to your community operations and sync with your marketing efforts.

  • Growth vibes fueled by a community-led approach in your marketing game.

  • Turning your audience into raving brand advocates, creating authentic connections that fuel organic expansion.

Are you ready to take over the world… It all starts by nurturing and nourishing your in-cred-ible community today.

 

Ahem… So, what actually IS community management?

Oh darl, we’re so glad you asked.

Community management is…

  • A way for (epic) brands to build meaningful relationships with their customers, employees and partners both on and offline.

  • A winning way to build longevity, brand equity, awareness and (ultimately) success.

  • An opportunity to put your people first, inspire change, develop a diverse and inclusive culture and create and deliver on purpose.

Community management is not…

  • About shoving all your people in one place. To have a solid community, you need to speak to your audience in a number of different places.

  • Social media management. Sure, your community exists on social media, but community management goes far beyond a few pretty posts on Instagram.

  • A one-off game. While you can totally use individual events, programmes and launches to enhance your community, they need to be a part of a bigger picture.

 

Are you getting those warm, fuzzy feelings? Then read on…

We love working with ballsy brands who put people over profit.

Here are a few ways that we’ve supported our partners to achieve awesome results.

We created a community space for The Cowork Connective to arrange meet-ups and events. We implemented a community platform with an easy-to-manage content and engagement strategy.

After extensive research and analysis of the community's needs, the platform Circle was selected as the community's new home. In 2 months, we migrated 95% of the community into the new app. 

We booked a power hour and within that hour, Caroline got the answers to her questions, eased her anxieties and took the time to provide some time-saving tips to manage her community.

No-nonsense Community Management ✷ No-nonsense Community Management ✷ No-nonsense Community Management ✷ No-nonsense Community Management ✷ No-nonsense Community Management ✷ No-nonsense Community Management ✷ No-nonsense Community Management ✷ No-nonsense Community Management ✷ No-nonsense Community Management ✷ No-nonsense Community Management ✷ No-nonsense Community Management ✷ No-nonsense Community Management ✷ No-nonsense Community Management ✷ No-nonsense Community Management ✷ No-nonsense Community Management ✷ No-nonsense Community Management ✷

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Why Us?
Why Us?

When you partner up with Sense & Forum, you can expect precisely that: a partnership. Whatever solution you choose, we will do whatever we can to totally smash your expectations and grow your community in a meaningful and sustainable way. Everything we do is underpinned by our four brand values: community, celebration, creativity and communication. And you can expect all of that (and way more) in abundance.

Check out our story here

Why You?
Why You?

But enough about us - what about you? We flippin’ love working with bold businesses and brands who aren’t afraid to play things a bit differently. We love working in the Femtech industry and for female founded and female centric communities. Ya know. They take risks. Push themselves out of their comfort zone and build those tables rather than finding a seat at one. And all with the intention of serving their community in an authentic and impactful fashion. Yeah - that’s who really get us out of bed in the morning.

Does this sound like you? Let’s Chat

Still reading? We reckon we’re probably a match made in heaven.

“Serena is a fantastic community manager and advisor.

I recently had a power hour with her before setting up my Facebook group for accountants and she really helped me to get my ideas into a structured and workable model in just an hour. I only needed a power hour at this stage, but if I was managing a bigger community and needed a manager for the group, I would not hesitate to contact Serena and bring her on board”

Caroline Broadman Accounting

 

FAQs

01. What is a Community-led approach?

According to a Salesforce survey, 84% of customers say that being treated like a person, not a number, is important in winning their custom.  What this means is that how you market your brand, product or service has changed. Customers want stories, engagement and interaction. They want community.

For many brands, a Community-Led approach is a significant change in direction to their original and standard marketing practices. At Sense & Forum, we are all about community being at the centre of the business and marketing strategy. We will support you in navigating the management, building and strategy of your community. Creating a marketing activities are designed to attract people who share your brand values. This way, you create a harmonious community that will improve the reach of your brand.

02.What results can I expect to see?

It’s not just about the money, community marketing will deliver:

  • Increased brand awareness

  • Improved feedback for your brand

  • Customer success through impactful communities

  • Fosters brand loyalty

Get in touch with the Sense & Forum team to find out how it all works.

03.Can the Sense & Forum team be part of an existing team?

The Sense & Forum team work with clients on long term projects, as well as short term - we can jump in as a community manager, community lead, strategist or builder. We can also collaborate with your marketing teams or work as an external team to enhance your marketing efforts.

04.What does it look like to work with Sense & Forum?

We want every client to get the very best from what we offer and how we offer:

  • It all starts with a discovery call - this half hour call is an opportunity to explore the basics of your project or the community tools you are looking for. We’ll talk through all the options including what happens next.

  • From this call, we create a strategy - in this document, we delve deeper into your project, creating a strategy as we understand it.

  • Moving on from this strategy, the scope of work agreed - from time scales to other important KPIs, we layer on the details.

  • We then deliver the work.

05.What is a Discovery call?

Every client wants and needs different results from their project. This is why we don’t offer packaged ‘deals’ or try to make your business fit what we offer. A discovery call is the tool we use to explore your expectations, why you think community-led approach is the right solution as well as discuss pricing and delivery options.

06.How much does it cost?

We have a range of solutions to suit your community needs. Project and retainers prices all depends on time commitment and type of project that you’re after! Book a discovery call to find out more.

Book a discovery call

This is SO much more than just a natter on the phone over a cup of coffee. I have designed my Discovery Calls so that they can be as valuable as possible - I want you to walk away knowing exactly what you need help with (whether or not that’s with me).

You will receive a pre-session questionnaire so that I can come to our call ready and raring to go. Over one hour, we will get to the core of what your community needs in order to prosper and thrive.