No nonsense community audit & refresh
for human-centred brands
Sense and Forum is a marketing studio (more like a sofa) for businesses and brands who want to refresh their community.
What they said.
“With trust, love, and commitment, she brought clarity and understanding to our partnership, turning ideas into an accessible platform for women’s health empowerment. ”
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Community Audit Service
Unlock Your Community’s Full Potential with a Comprehensive Audit
Are you unsure why engagement has plateaued, or do you want to identify untapped opportunities for growth? Our Community Audit Service provides you with actionable insights to optimize your community’s structure, strategy, and impact.
We’ll analyse every aspect of your community to deliver a clear, tailored roadmap for improvement.
Let's check out what's included and the different options below 👇🏽
What’s Included:
What’s Included
Community Health Assessment
Review key metrics: engagement, retention, and member activity.
Identify areas of success and challenges affecting community growth.
Assess alignment with your community’s goals and mission.
Member Insights Analysis
Analyse member demographics, behaviour, and feedback to understand their needs.
Identify key motivators and barriers to deeper engagement.
Create actionable personas to guide future strategies.
Content Evaluation
Audit your current content strategy, including posts, events, and resources.
Identify high-performing content and gaps in your content mix.
Provide recommendations for fresh, engaging content ideas tailored to your audience.
Engagement & Connection Review
Assess current engagement tactics, including events, discussions, and member interactions.
Identify opportunities to foster stronger connections between members.
Provide strategies to increase meaningful participation and collaboration.
Platform Optimisation Recommendations
Evaluate the effectiveness of your current community structure (channels, groups, and navigation).
Provide suggestions for improving usability and member experience.
Recommend tools and integrations to streamline operations.
Guidelines & Moderation Check-Up
Review your community guidelines and moderation practices to ensure inclusivity and safety.
Recommend adjustments to enhance member experience and trust.
Provide insights on scaling moderation as your community grows.
Growth & Monetisation Opportunities
Highlight areas to expand your offerings, such as premium memberships, courses, or workshops.
Offer tailored advice on pricing strategies and revenue generation.
Identify potential partnerships or collaborations to grow your community.
Actionable Audit Report
A detailed, easy-to-understand report summarising findings and recommendations.
A step-by-step action plan to address challenges and capitalize on opportunities.
Post-Audit Support
A follow-up session to discuss findings and refine the recommended action plan.
Continued support via email for two weeks to answer questions and provide guidance as you implement changes.
Additional insights and recommendations for long-term community success.
Why Choose Us?
With years of expertise in community strategy, we specialise in building safe, inclusive, and thriving spaces. Our hands-on approach ensures that you receive practical solutions tailored to your unique community.
Tailored Expertise: We specialize in creating safe, inclusive, and thriving online communities.
Actionable Insights: Our audit delivers clear, practical recommendations designed for real impact.
Proven Results: Backed by years of experience and success in helping communities like yours grow and thrive.
Investment:
Our Community Audit Service is a comprehensive solution tailored to your specific needs. Pricing starts at $1,200, depending on the size and complexity of your community.
Let’s Unlock Your Community’s Potential Together:
Ready to optimise your community and create meaningful growth? Contact us today to book your Community Audit and take the first step towards a stronger, more engaging space.
Who I Love to Work With:
I specialise in working with Femtech companies, female-founded businesses, and supportive spaces that are dedicated to empowering women.
Trusted Partnerships:
I'm proud to be a partner with Circle and Heartbeat, two leading platforms that provide robust tools and resources to build and engage thriving communities.
Hey you! Let me guess—you’re here because you’re ready to unleash your brand's superpower and build a community that’s as vibrant and authentic as your vision.
Well, you’ve come to the right place! At Sense & Forum, we’re all about celebrating your hard work and amplifying it with a thriving community that aligns perfectly with your brand’s ethos. We’re a marketing and community agency obsessed with human-centred brands, no-nonsense community management, and results that speak for themselves.
What sets us apart? It’s simple: we dive deep into understanding your brand and your audience. No fluff, no empty promises—just creative strategies that foster real, meaningful connections. We combine innovative thinking with a straightforward, results-driven approach to help your brand build a loyal, engaged community.
We work exclusively with brands that are passionate about making a positive impact, prioritising people over profit. Our services go beyond the basics—we align with your values, understand your audience, and craft custom strategies that range from engaging content to interactive events and dynamic community-building initiatives.
At Sense & Forum, it's not just about the numbers; it's about creating a genuine, caring community. So, if you’re ready to harness the power of community and take your brand to the next level, let's join forces and make some magic happen!
Raise a glass and let’s get started! 🎉
Community Managment Solutions
Community management
Get a community manager in your pocket, creating a community bursting with your biggest fans.
Community building
Create the type of online community that leaves you shouting ‘OH ME OH MY! We did it’’.
Community Strategy
Spark up your community like a firecracker with a conversation-starting content and engagement plan.
Signature Solutions
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Starting a new community? Talk to us about crafting your community step by step, from idea to launch. Your craft is our craft.
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Looking for a community manager who cares about your people? This is no-nonsense community management perfectly tailored to your brand.
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One-off strategies to plug straight into your community. Say hello to fresh ideas and streamline processes that breathe new life into your community.
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Are you ready to enhance your community engagement through dynamic content and events? We thought so, then let’s read on.
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Ready to activate your community growth? Then it’s time to show up beyond your community borders with partnerships, ambassador programmes, and referral initiatives, oh my.
“Serena appeared at exactly the right time.”
As the founder of a community we have been experiencing growing pains recently and I was in need of some support and clarity over how we could best support our growing community whilst maintaining an intimate yet functional experience for each and every member.
Within a few days of speaking with Serena she delivered a fantastic proposal with a range of well researched options, perfectly tailored to our business needs. I would highly recommend Serena to anyone looking for support in the area of business, community or events.
Lara Sheldrake, FOunder, Found & Flourish
Meet Our Founder Serena G
I’m here to bring those epic dreams to life through captivating community management and ‘DAMN that’s good’ digital marketing.
After spending over a decade working in the marketing and events industry, I decided to take a leap into the unknown and launch my own business. In 2019, Sense and Forum (previously known as Serena G Consulting - say whaaat?!) was born - my way of helping female founded startups, femtech brands and social impact businesses to level up their communities and maximise their brands potential with a bold community strategy.
I do what I do for one simple reason: I want to see you thrive. And I know I’ve got the skills and know-how to make that a reality.
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